My Label Printer Isn't Working
Last updated August 2, 2025
If your printer stops responding, the fastest way to troubleshoot this issue is the following:
- Check that 'Zebra Browser Print' is running.
- Open the Windows Menu and search for Browser Print. Click on the application that looks similar to this logo:
If this application doesn't seem to be installed, you can download it here . Follow the steps in this guide: https://help.transformity.tech/articles/577883-zebra-label-printer-setup?
- Restart your POS
- Press the 'X' on the top right of the POS window.
If these steps don't work, then try the below:
- Restart your printer: this tends to solve the issue. If it doesn't, go to the next step.
- Restart your computer: this will take a little longer, but should reset the printer<>computer connection. If it still not working, go to the next step.
- Unplug your printer from the computer and then plug it back: if this does not resolve the issue, please contact us right away.
You can contact us by chat on your POS or by text or phone at (917) 633-9543, or by email at
Printer is printing with bad formatting:
The first step would be to factory reset your printer:
- Turn the printer off
- Press and hold the PAUSE and FEED buttons while turning the printer back on
- Wait for the status light to become stable
This error may indicate that you need to recalibrate your printer:
Please follow these steps to calibrate your Zebra ZD411/ZD410 Label Printer:
- Ensure the printer is on, and wait for the status light to turn solid green
- Hold the pause (2 vertical lines) and cancel (X) buttons for two seconds
- Then, press the feed button (between the pause and cancel buttons) a few times to synchronize your labels
If the above steps do not fix the issue, please follow these steps:
- Put the printer in Advanced Mode by pressing the pause button for two seconds until the status indicator (seen below) is solid yellow:
- Press the pause button while the status indicator is yellow. This is what should occur:
- Open the printer and verify that the media sensor is in the center position for label/gap sensing
- Remove 80mm (3 inches) of label from the liner and place it over the black roller, so the leading edge of the first label is under the media guides.
- Close the printer and press pause one time. Here is what should happen:
- Reopen the printer and and reposition the media to find a label directly above the moveable sensor
- Close the printer and press pause 1 time
- Now, the printer will measure and feed a few labels. Once the printer has stopped this process, try to print your labels again.
If none of these steps work, please feel free to contact us
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